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Connecting caregiver placement agencies with their remote caregiver workforce

The Challenge

Finlabs was approached by CareConnect to help them conceive, design, and develop a solution to facilitate more efficient communication between care agencies and their remote caregiver workforce.

The Care industry relies on a remote workforce of care workers that are always on-the-go and constantly hustling to find more work. Generally, caregivers will work through agencies that manage and maintain the shifts to be assigned to them for work. With an ever-growing remote workforce to manage and a heavy influx of new and changing shifts, it is of high importance to the agencies that the communication lines between them and careworkers are as efficient as possible. This will allow them to staff and maintain, a shift far more effectively.

Crafting a catch-all experience

The caregiver demographic is wide-ranging from the young, more tech-savvy workers, to the older generation that tends to shun new technology solutions. As a result, we had to create a solution that delivered the experience made possible with new technologies in a way that wasn’t frightening or confusing.

 

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Easy App Access

To counteract the need to memorize credentials to use the app, we developed a system whereby the only required information to activate, or login to the app is email. Delivery of a magic link then opens the app and, following a simple verification process, the user is in. No need to write down elaborate passwords.

Solution point 2

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Definition & Rapid Creation Workshops

We worked directly with our client partners to unpack the problems and challenges that occur in this complex industry. By isolating out distinct critical aspects of the challenge we could ideate around solutions and design and prototype out micro solutions to test and validate.

Clear simple shift delivery

The app experience revolves around shift invitations and requests. Push notifications constantly nudge the caregiver to new available shifts delivered to them by the agencies they are connected to. These shifts are clearly displayed in the app with bold options to request the shifts they like. Once requested the agency can review the caregivers wanting the shift and assign their best match.

 

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Dynamic Itinerary

As the caregiver builds their list of assigned shifts their calendar is aytomatically updated and the app uses key message areas and push notifications to making it easy for the caregivers to stay on time and keep on schedule.

Key Talking Points

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Complete visual and UX design that sets up continued evolutions

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Both iOS and Android apps built native to their respective platform

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Developed to seamlessly integrate with the larger platform eco-system

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Built on Amazon cloud web services for speed, stability, and scalability

The Results

Post-launch we have seen steady adoption of the app through the increased adoption of the Careconnect platform with agencies. The feedback from caregivers has been fantastic with the ease of use and the increased volume in shift options commonly being cited as a great value add for the caregiver.

The Results

CareConnect was launched into agencies immediately following MVP delivery and since has continued to grow and form a solid platform for itself within the health care placement industry. It has resulted in a fruitful and collaborative ongoing partnership between Finlabs and the CareConnect Team.

   
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"We really needed a partner to help us bring our vision to life. One that could run with us on the vision but keep us on track and on time without compromise. That's exactly what we found in the Finlabs team."

– Justin Jugs, Head of Product at Sandata Technologies

"We really needed a partner to help us bring our vision to life. One that could run with us on the vision but keep us on track and on time without compromise. That's exactly what we found in the Finlabs team."

– Justin Jugs, Head of Product at Sandata Technologies

New York

401 Park Ave South
10th floor
New York
NY 10016

New York

401 Park Ave South
10th floor
New York
NY 10016

Oulu

Isokatu 25
90100
Oulu
Finland

Helsinki

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Enquiries

We're always looking to stretch our legs with new challenges and problems to solve. If you are interested in enlisting the help of Finlabs shoot us a note, make the connection and we’ll channel you to the right Finlabs team member to discuss your challenges further.

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